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Privacy Policy

NS Pros — Home Cyber Pro · Effective November 4, 2026

1. What we collect

  • Application and contact details — your name, email, phone (if provided), the options you selected, and the date and time of your agreements.
  • Service data — the protective settings we configure for your home, device-connection events on your network, and your alert preferences (including your large-transaction threshold).
  • Bank alerts (only if you choose them) — a Plaid access token and the transaction data needed to send your alerts. Your bank login is entered on Plaid's and your bank's pages only.
  • Messaging IDs — your Telegram chat ID, if you use the daily report and assistant.

2. What we never collect

We never collect your bank username or password. We never read, copy, or store the contents of your personal files — documents, photos, email, messages, or browsing history. During setup we work on settings only, and anything collected just to complete setup (for example a router photo you send us) is destroyed when setup is finished.

3. How we use it

Only to provide and support the service you applied for: setup, protection, alerts, reports, and answering your questions. We do not sell your information, and we do not use it for advertising.

4. Who processes it for us

Stripe (payments), Plaid (bank connection, only if you choose bank alerts), Telegram (report and assistant messages, only if you use them), and Google (email delivery). Each receives only what it needs to do its part.

5. How long we keep it

While you are a customer, and for up to 12 months after cancellation for billing and service records. Bank-alert tokens are disconnected when you cancel or ask us to remove them.

6. Your rights

You can ask us at any time what we hold about you, and ask for a correction or deletion. We follow Canada's PIPEDA. Contact: ocean1547@gmail.com · +1 902-635-3585.

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